Absolutely awful service. Will never use again. I ordered a shower and cancelled it a few hours later, never taking delivery of it. I am still waiting for my refund 5 weeks later. I have been sent around the houses chasing the refund, first it had to be approved, then processed, then authorised. It was 2-3 working days away, then 4-5 working days, then a director had to sign it off which takes 5-7 working days. 5 weeks later and I am still having to chase this every day, only for it to move onto another stage of the process. I look forward to what they will come up with tomorrow, maybe the CEO needs to personally sign off on it or the intern needs to be sent to the bank. But having to wait over 5 weeks for a refund on a product you never took delivery of it astounding. I have recently moved houses and have ordered, received, returned and got refunds back from other places in the time it has taken to get my refund from here. Awful customer service. Avoid using.