The worst travel booking company I have come across and will never be using again. Firstly I was never given the offer of a refund after my travel was cancelled during pandemic. No response from customer service 18 months after covid. My money was stuck with destination 2 for 18 months and the only way I could get it back was by making another booking. I do so, only to find out my credit note has been deducted £50!! With no explanation!! I then made the booking just to use the balance only to find when I got to the hotel my room was downgraded when I upgraded it. Absolutely a shambles!!!!!!!