Failed to confirm my booking within the stated 72 hours so cancelled the request and booked with another company who could give instant confirmation of travel and guess what… they ignored my cancellation request, issued my travel documents and charged my credit card. Can’t speak to anyone as the contact centre is closed “due to covid” so the only way to get in touch with them is via email which they state takes 5 days to reply to. As of yet both the emails I sent have been ignored and the flight they have booked me on leaves tomorrow. Unsurprisingly won’t be using them again.