After much deliberation on Hotel choice i booked and paid for my chosen holiday. 2 days after booking i receive call saying the hotel is no longer available, even though booked,paid for and confirmed i had to choose another hotel which i did and paid more money for it than original booking for a hotel that had i booked originally would have been considerably cheaper than the one booked...sorry thought had booked. You cant get through to customer service and they say takes 5 working days to answer an e mail...really?, no doubt hiding behind Covid as the reason. It appears common practice to accept booking, have you pay for it then change it 2 days later. I wanted the hotel originally booked not a second choice that costs more!!