Been thinking hard about this one, I booked quite an expensive holiday with this agent and I was dealing with a member of staff (who I won't name) who absolutely refused to return my calls, or reply to my several Emails, one begging her to reply as I was starting to get worried. Checked online and read some reviews which made me concerned. I then thought I best call again and got through to a lady called Tracey who was amazing and sorted out my concerns over the phone, she was cheerful, joking away with me and her Customer Service was amazing. All concerns gone. This agent, truly has some FANTASTIC deals (I don't know how they did it to be honest compared to others) and all perfectly legit. Its just a shame the previous lady, ignored me completely otherwise I would give them 5 stars. If Tracey could show the other lady how it's done, this companies service and offers will be amazing. If you get Stuck, speak to Tracey who is just great (sorry to give you more work Tracey)