During the pandemic it was very frustrating that we couldn’t contact you and your lines were down but understandable. Got issued a credit not after cancelling Dubai holiday twice. Finally we have gone ahead and booked for next year. Kirsty was very helpful but a shame that what was quoted online was cheaper than Kirsty could give us. This is because the holiday has to be booked with the same provider as the original holiday and the credit note goes against the holiday that was booked 2 years ago and that meant extra money needed to be spent than stated on the website. Very misleading and frustrating because it’s not explained to you when you get the CN plus it’s more expense. But it’s done now and hopefully get away this time.