Terrible service received. I tried making an amendment to my booking only a few hours later and you are unable to get through to anyone on the phone. I emailed I still have not had a response. I called the sales line and they said it’s 100% cancellation fee if I wanted to cancel and rebook another hotel which is ridiculous as I booked on the information online provided which states cancellation free when booking via trivago which I have screenshots of. My trip was supposed to be in 3 weeks time which is plenty of time to make an amendment. They also do not have a Covid policy so if you cancel Covid related you will not receive any support. DO NOT BOOK VIA DESTINATIONS2