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Mr Keith T
Booked a holiday yesterday at what seemed a great and affordable price. I did not see any information that extra charges would be added by the hotel such as service and taxes. When I received the full details it was clear that the price I paid did not include anything for extras. When I checked the same holiday on other websites it was clear how much the extras were. They amounted to over £500. This additional charge that would be made later by the hotel made the holiday I had chosen unaffordable for me. I therefore called customer service to cancel my holiday and was told that was possible if I put it in writing but would lose my £90 deposit, only paid less than 24 hrs ago. Surely there should be some grace period before a deposit is lost, but obviously not with Destination2. As I can no longer afford the holiday I had no alternative but to cancel. It will be the first and last time I consider a holiday with Destination2.
2 years ago
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