Shocking experience, “Fitter” came out 4 months ago, don’t recall her doing much fitting but I thought let her do her job she knows what she is doing, saddle ordered, alongside other items amounting to nearly £5000, I advised more horse was in a extra full bridle, she advised devoucoux come up big so will need Full size with bridle and breastplate, she measured the girth I was using at the time and ordered the same size, so the saddle is far too tight, and leans to the right, the finish is not good either underneath, the bridle and breast plate are in the very low holes and looks ridiculous, and the girth no where near fits, the Fitter didn’t allow for the new saddle girth straps being shorter! I had a independent saddle fitter assess it, the saddle is so tight and just does not fit him in any capacity, following speaking to the devoucoux fitter who said she can come out and refit the saddle, why would I be stupid for a second time, she didn’t fit appropriately at the fitting and I have lost all confidence and trust in her and devoucoux, she has told me to box it all up and her manager ( Lillian ) will be in contact with me, I emailed Lillian over the weekend, and haven’t received a acknowledgement for my email, I will most certainly be chasing this up tomorrow for my refund, and to collect the said items, shocking and so upsetting.