Chef’s Choice Trizor XV EdgeSelect Sharpener Platinum ordered on 8th May, no updates from UPD/DPD or some reputable courier who will give me an email with tracking I could use. Then order status shows as completely on the account on their website. Emailed customer support who said that the courier(can't even name it or provide tracking on replying to an upset customer who is upset that they did not receive their product) delivered it at 12.00 to LIM. I am just appalled cos I was in and there was no phone call and it was apparently delivered specifically at noon to a person who is addressed as LIM(dodgy eh cos since when do people make a delivery specifically at noon) when my first name is Joshua and when I received signed for deliveries myself I always made sure they put it down as Joshua(first name) and the Lim(Last name) Email then makes it entirely my responsibility to find my own parcel that I DID NOT SIGN FOR and not a word of them even mildly apologetic or empathetic in the reply email(and no I don't consider kind regards to be kind words). 10% discount for 1st customers was why I chose them over Hart of Surt and I now regret it.