I ordered 3 tracksuits but one was too small so I sent it back and ordered another tracksuit that was the correct size. DFND have confirmed they have received my return and yet are not giving me a refund. They are now not communicating with me at all despite numerous attempts from me. I have now raised the matter with Klarna and my bank. It is a very unfortunate situation as my son really liked their clothes and I have always had a good experience previously but after this experience I will never use them again as the lack of customer service is beyond unprofessional.