I am living in the United States and ordered shoes on December 22th. The shoes were shipped on December 23th, but the tracktrace said from Spain, Europe. I ordered from the website address https://us.dfranklincreation.com and the shipping amount was $ 7.99, this gives the impression that the products are shipped from the United States. The shoes arrived on February 8th! ALL my shoes are size 39 but these shoes are too small. There was no recommendation on the website that D. Franklin shoes are smaller and you should therefore order a size larger than normal. I wanted to return the shoes, but the shoes have to be returned to Spain on your own expense, which turns out to be 66 dollars !!! This is almost as expensive as the shoes themselves! I think it is very misleading that nowhere on the website, the order confirmation, or the proof of shipment is stated that returns must be sent to Spain !! I sent an email to the customer service and asked for a solution, but they only referred to the General Conditions..