Ordered and payed 22/2/2021 and the goods never came! Today 19/4/2021 (ORDER DF140898EU ). I have asked for refund 3 times via e-mail still nothing! Since then the sent all te time an automated e-mail: " ##- Please type your reply above this line -## PLEASE NOTE Due to the extraordinary situation (COVID-19) that is happening, shipments and incidences management may be delayed. Please keep in mind that our Customer Service team is working to give you the best answer, so please do not duplicate your messages. Thank you very much for your patience and collaboration! Hello, Kostas: We are writing to inform you that we are still reviewing your OPEN case: (278546). Please bear in mind that our Customer Service working time is Monday to Friday from 09:00 to 18:00 (CET) so we ask you to give us an additional term of 24- 48 hours to attend your request. Please, if you have any additional information that can help us resolve your request, you can reply to this email. Thank you very much again for contacting us and we are sorry for the inconvenience. Regards, PLEASE NOTE Due to a national holiday, shipments and incident management may be delayed until Tuesday, April 6, when we get back to normal activities.. Please keep in mind that our Customer Service team is working to give you the best answer, so please do not duplicate your messages. Thank you very much for your patience and collaboration! The D.Franklin Team "