They have a terribly shitty return policy. They have sent me a poor quality product (ordered actually two sunglasses, one of them was totally good, to be noted) so I asked them to send me a new one in the right condition.
Instead of doing so, they asked me to totally break the sunglasses into pieces, as this is their policy. I refused, as I have given those sunglasses (basically usable ones) to one of my friends, who just can't afford such things. So in the end, they refused to send the quality checked, proper sunglasses. And hey, what about sustainability and customer service? Within the emails I've exchanged with them, they could not even get my name. They should employ proper english speaking personnel when communicating with customers.
D.Franklin, if you are reading this, you should definitely check your quality assurane and customer support teams ;)
Because of their services, I do not recommend anyone to buy products from them. They just don't deserve it.
3 years ago
D.Franklin has a
1.9
average rating
from
338
reviews
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