I received my sunglasses in really bad shape. I've made some pictures to proof to the customer service of D.Franklin how bad it was. The whole package was damaged before I even opened it. Really disappointing... I asked the customer service for a refund or a chance to receive different sunglasses. This is how they responded: "Sometimes sunglasses need to be adjusted. You can do it yourself, by following these instructions. Please proceed to try to reposition both temples in the same position. To do this, you can first try to adjust the screw that holds the pin to the frame. Sometimes the screw may be too tight or loose causing the pins to be at different levels. If this is not the issue, try adjusting the temples by heating the end of the pin with your hand or a hairdryer and pressing for a few seconds and letting go, repeating this operation until both pins are at the same level". I just can't believe this response. Never seen anything like this.. What lousy customer service. They sent me a pair of poor quality sunglasses and then they assume I'll fix it myself with a hair dryer and screwdriver? That's just hilarious. DO YOURSELF A GREAT FAVOUR AND NEVER BUY FROM D.Franklin