I tried to return an item and after one month I am still waiting and fighting for my refund. I emailed them to ask how to proceed and I only got an automatic email sharing some instructions. I waited a bit to see if somebody would reply to my email but after a while I proceeded to send the product back following the guidance of the automatic email at my own cost. What is my surprise that the post agency has informed me that my parcel was refused by the recipient. Furthermore, as the item was sent from overseas it will not be returned to me. So I have not only lost the product but the money and the money I spent to send it back. When trying to contact D.Franklin they seemed not to even read my emails and reply late and useless things. Such an awful customer experience, I will for sure never buy again from this shop.