Made a big order around 250 eurs. one of the products I received was not in good condition, and I immediately sent an email with a photo (so that they have the date that I received the product as well as its condition). They told me that they will reply, and now, I am on my 3rd email that I've sent , no one has responded and after that they will tell me that there have been too many days passed for the product to be replaced or whatever. THIS IS SO FRUSTRATING, NO I AM NOT UNDERSTANDING AT ALL, SINCE I DO THE SAME JOB, AT CUSTOMER SUPPORT AND AT LEAST AFTER ONE WEEK I ASSURE TO SERVICE OUR CLIENTS. TERRIBLE CUSTOMER SERVICE.