Ordered our sofas 25 July, promised by the salesman 12-13 weeks but could be sooner. 13 weeks passed 24 October, the tracker has been useless, each time we have contacted customer service a new excuse has been made, from lack of foam (after we had been assured it was on the boat) to "not being able to dock". Delivery was promised for Friday 20 November, I booked a day off on annual leave, today I received a call to tell me the delivery had been "rescheduled" to the 25th. We have no faith they will arrive at that point and no faith in DFS at all,the empty promises from the salesman, the unprofessional attitude of customer service. To rub salt into the wound we received an email from Harry Unis, head of customer service, saying that lockdown would not affect the estimated delivery time, our delivery was already overdue. I would never recommend this shambles of a company when the head of 'customer service' spouts inane drivel. Absolutely terrible, shame I can't give zero stars.