NIGHTMARE EXPERIENCE WITH DFS Me and my husband purchased a corner sofa last year in May in Dfs Tottenham Court Road. We did visit twice their shop. The first time they suggested us to go back in few days so we could use their 50% sale... but when we went back we found out we couldn’t because they didn’t have discount for all the sofas... anyway... When we chose the sofa, they asked us to choose which pillows we wanted to go for, soft, medium or firm. At the beginning we thought the salesman was very knowledgeable and gave us all the information we wanted but unfortunately it was all lies. He was lying about everything!. We chose firm pillows because we have back issue, we even tried the sofa with firm pillows. Very happy we signed the contract and paid some extra to have an additional protection for our sofa. When we received the sofa after 4/6 weeks, the sofa was totally different! The pillows were very soft and not firm, the sofa didn’t have any protective layer that we paid for... we started to complain from the first day but for Dfs there was no issue. Apparently the salesman got fired or left after few days ... he was lying to people and we are one of his victims... yesterday finally an engineer came and dfs will not take any action to satisfy us... We tried to ask to change the pillows as we have back problems, to change the sofa (paying a difference if there is), anything! But there is nothing that we can do was their answer! Do you think is this fair? Not for me after 2k sofa...