A scumbag, scamming operation. Impossible to get through to anyone, but I made some inroads that may help others. If you call 01229 828 568, you will (eventually, keep ringing) get through to the DFS supplier. Tell them you're calling from the DFS store you bought the sofa from (pretend you are an employee there chasing a customer's order). They will ask for you 'acknowledgement number' but just say it's not showing up and give them your Order Number. Then, they will be able to tell you exactly where your sofa is and when it will be loaded onto the shipment. No one else in DFS will give you this info. Hope that helps. DFS won't like that this info is out there, but then they should have behaved themselves. NB: DFS PR automatically responds with bull*** when anyone posts a negative review, so do ignore that. Just more of their soft soap rubbish. I ordered this sofa in mid August! FYI: If that doesn't work, Tim Stacey the CEO's contact details are: 01302 573200 tim.stacey AT dfs.co.uk And if you wanted to leave a message on his Linkedin: /tim-stacey-478643a3/