Why when we have the patience to wait for 20 weeks, after paying in full well in advance, should we receive woefully inadequate product with faults that your engineer is unable to rectify (in the pathetic 20mins you alocatted him, after we waited 3 weeks), and needed to rebook for a "substantial" time slot, do you not have the courtesy to reply to our messages on your PM's that you have read but not acted upon? Stephanie Thomas is awaiting a response, but the outcome is now somewhat irrelevant as we are already pursuing it through American Express who thankfully we used to pay via as the goods are not as contract, faulty and a far lower quality than those that were ordered. We spent £3000 and the quality is akin to something you would get for £400 delivered new off marketplace. The foam is nowhere near the same grade as we can feel the entire frame and you "service managers" don't return calls and you have to wait for an hour on hold to be told they cant contact he people you need to speak to. If you are waiting for an order from this company I would strongly recommend you do everything you can to recoup your money as as pleasant as all the people we have dealt with our ultimately we are left with a Smart Price sofa that's incredibly noisy and they are not even trying to resolve the issue, just ignoring communication.