Awful customer service. Cuddler armchair I've ordered and yet to receive has been reduced by £190 and they won't refund the difference even though they have for other customers. Wouldn't even waive the delivery charge as a gesture of goodwill. Feels like a slap in the face and I do not feel like a valued customer. I do not recommend dfs and will tell my friends the same. Just hope they manage to deliver it on time after they've told me numerous times its on schedule.
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