This is the worst company I ever had to deal with in the entire UK. The customer service is the worst you will ever see. They do not care about their client one bit. They will ignore you and disrespect you for a £1! What is shocking, the more you spend the more they will charge you for return delivery if there is something wrong with your order! That's right, if you spend £100 they will only charge you a tenner but if you spend £4000 they will charge you £400!!! Instead of going extra mile for clients that spend thousands with them, they prefer to rip you off instead. So there we are, spend your money elsewhere if you want to get its worth. Want to buy a bed? Sure thing but they don't stock most of them in stores so in 90% of the time you will have to order online without seeing it first. £2000 bed not fit for purpose? No problem you can return it for £200!! and only get the remaining as store credit so its not like you would spend those £2000 elsewhere anyway but now you have yourself down to £1800 hoping the next bed will be at least acceptable because you have no way to see it before anyway! Also they will not care about how you feel or what you say. The managers are so much worse than regular customer service staff although these aren't great either. Is the furniture nice? Yeah its not too bad but for this price you can get sooo much more and better quality for sure. Trust me I now know.. On top of that if you go elsewhere they will respect your consumer rights without charging you 10% of your order to use them. Can you return in your own transportation? No:) They have the right to sc...ew you over written down in their T&C. Avoid at all costs unless you like to be disappointed and waste your money. I recently went to their store to compare the quality to the store I purchased my new corner sofa from. Oh my god what a difference! We paid £1900 on offer and to get anywhere near such good look and quality in DFS we would have to pay £4000! For the price of £2000 there was nothing acceptable and definitely nowhere near the quality and looks of sofa we bought. Not that I would ever order anything again from them, not to mention the staff that work there are terrible but just so you know. AVOID AVOID AVOID!