Bought our sofa approximately 8 months ago. Paid extra to upgrade cushion filling and even with turning them they are left with a dip as though a hippo had sat on it. We have bought from DFS for 30yrs bit will no longer after this Maybe they have changed suppliers for the filling to save money, if they have, it hasn't worked! Someone came out to look which was a waste of time as we got a phone message the next day saying basically they do soften with use as it states on the paperwork, but not to that extent & that quickly Every phone number we tried no one answers & it would have been nice to maybe have the money refunded which we paid out for the "superior" filling but i won't hold my breath!