We just bought a new house and purchased 2 sofas. One from dfs one from "another well known sofa company". Positives.... the sofa arrived earlier than we expected and the delivery guys were great. Negatives....you have to pay extra for cushions, despite the sofa being advertised with cushions. We were asked what legs we wanted for the sofa. Light wood or dark wood (I believe some come with chrome bit not ours). We chose light wood. When it was delivered, only 4 legs were light wood. The ones on the corners. The rest were cheap plastic. You don't get told this. Apparently it was up to me to get on my hands and knees in the showroom to check (this is what I was told when I queried it. Both someone from the store and customer service manager explained I should have checked, not up to them to tell customers). Probably some cost saving exercise. But my advise when offered legs.... 1. Check the showroom ones. 2. Ask the sales person are they all one type or do you get plastic ones included. Ps the sofa we got from the "other well known company" all wooden legs. And this sofa was considerably cheaper. Another issue. When the legs were fitted. One was wonky. On asking the delivery guy its because part is on the base and part is on the stitching. How to fix this. Well the delivery guy wedged a tatty bit of cardboard between the base and wooden leg to even it out. So now my new expensive sofa from dfs has a bit of cardboard attached to one leg so it sits straight!! On questioning the person at the store and customer service manager their response, this is what we do. So basically tough. Nothing else we can do. So whether you buy a £2000 or designer £10000 sofa this is how they would fix it if needed. I'd say that's pretty poor quality. Paying all that money and a fix it some tatty ripped cardboard attached to one leg. Customer service manager was rude. Refused to do anything. Basically his attitude was tough thats the way it is. If you are wanting a good quality sofa with good customer service I'd go elsewhere. These guys don't seem to care once they have your money. Didn't feel the need to tell us we wouldn't get all wooden legs, "not their responsibility". And if the leg sits wonky you'll end up with a piece of tatty cardboard attached to the leg. There is another sofa company and we had excellent service and love the sofa. And we got more for our money!