Worst aftercare service I have ever experienced. I contacted them about the inner cushion of my leather sofa where the padding had come loose making the seat uneven and uncomfortable to sit on. I email and call and don't get a response. I have to chase them. They first sent out a service manager (during lockdown) to insect it, even though I sent photos clearly showing the fault. I waited at least 6 weeks for a new inner cushion (not the outer leather cushion, the inner padding!) to be ordered in. They then sent another service manager to my house, with the wrong cushion!!! So the whole thing started again and it's now March. I raised this in Aug 2020, 7 months ago. I now need the outer cushion to be replaced as the lack of support has damaged the leather making big crease marks in it, not to mention having to sit on an uncomfortable, uneven cushion every evening. I told them about this on my last email, sent photos to show the damage only to be told to wait for a service manager to come and inspect it. It will then take another 6-8 weeks for the cushion to come, if they decide to approve it. The whole experience has made me hate my sofa and has put me off shopping with DFS ever again. It's a shame because the in-store service when i bought it was great.