Bought two Barret sofas in September 2020 had them delivered 10 December 2020 three weeks later noticed the seats were sagging and the material was baggy then the material on the back was sagging also January phone customer service they took a message I had no reply so phoned every week then on February 19, I had an email telling me not to get in touch again as some one will contact me so phoned again and was told the manager was playing hard ball, then on march 10 a service manager came out and said he could pad them up and they would be ok these sofas are three months old and have no stuffing in them like sitting in a hole you go down when you sit on them gives me hip and back pain also there is s a piece of wood on the foot recliner that hurts your calf after sitting for twenty minutes , the manager told me I bought the wrong sofas but you don't know what they like when you buy them ,I won't have them padded up like they suggested I want them gone they want 250 pounds to take them back and I can order two others from them,they are not fit for purpose after three months the material is all creased and pleated DFS ignores you took a long time for them to respond to my phone calls beware buying from DFS