received corner sofa and chair waited 4 months for delivery called service manager out after ten days to look at chair arm as was hole due to lack of padding to rectify it he got long needle to poke the filling about inside then said had to puff it up every day to make it look nice next asked him to look at corner sofa as one of the cushions was twisted was told that something had been rested on it in transit said he could pad it out he did so told not to sit on it for a few hours to let it settle needless to say 3 days later now can t sit on it as too much padding at the back of seat cushion throws you forward and 2 inch higher than rest of sofa cushions lovely job now leather stretching out of all proportion thanks dfs after reading other reviews seems like all the after care is about fobbing you off and not much help