we bought a sofa from dfs and upgraded the cushions from fibre to foam for an additional fee of around £180, upon arrival the foam cushions seemed very week and were in no way easy maintenance as described in the add, the seat was also 10cm lower than the add said. after contacting dfs and having 2 separate people round to inspect the sofa, both of witch said it wasn't upto standard and they wouldn't be happy with it themselves then went and wrote a review and said none of this to the store managers. after many very long winded and stressful conversations with the store manager grant of the preston branch, we decided to pay an additional £490 to get a better sofa that was recommended to us only to have it turn up at our house faulty, the delivery drivers spent well over half an hour trying to connect the sofa together to no avail telling us themselves it was faulty and they couldn't do the job they were hear to do. We decided to reject the sofa on this basis due to the ongoing problems we are having with them and today received a call of another preston manager gemma telling us that they are only willing to refund us £390 of the £490 we payed and that in no way do they consider a sofa that will not link together faulty. Myself and my wife are now in the process of talking to citizens advice and potentially taking dfs to court to get our money back Please i cant stress enough how hard this has been on our whole family and how many sleepless nights we have had and would strongly advise people read the reviews before buying a sofa from dfs. We will never be doing it again and i hope you don't!!!!! I have attached pictures of the poor quality of the sofa and also a conversation had with an online expert about weather or not changing the cushions would affect the height of the seat and as you can see for yourselves i was told it would not change. after this conversation i was told that if i asked someone they would of told me the seat height would change and that it was my fault for upgrading the cushion!!!!