We ordered a sofa from DFS back in December and we were quoted a 10 to 11 weeks lead time for manufacturing (including the Christmas holiday period) Until now, the sofa have not been delivered to us yet and they couldn't even provide a definitive date for delivery. I received a text to book the delivery for 18th of March, which I did and took a day off to be home and receive the sofa. However, one day before I was informed that the sofa will not arrive and that is due to arrive at tour warehouse on 23rd of March (date indicated on their website as well). I have been assured that once received in the warehouse the order will be delivered next day. I have checked the website yesterday(23rd of March) and the delivery date to their warehouse was pushed back to 29th of March. On 23rd of March I contacted the customer support through the web chat and they couldn't give me a reason for the delay nor to confirm a delivery date. After several complaints, Saturday 27/03 I was called by one person from the customer service team and I have been told that the sofa is "obviously coming from overseas and is delayed because of the ship blocked on the Suez Canal". Incredibly, they are blaming all problems of the world. 2 weeks ago I was told that my sofa is manufactured in Italy (therefore the name) and that the container is stuck somewhere in UK's port. How come this is blocked on Suez canal now ? Today 29/03/2021, on advised date that the delivery should arrive in UK I have contacted the customer support team via the web instant message. I have been provided with the same standard response, blaming Covid, brexit and the foam shortage. I have been told that there is another delay of 2-3 weeks, but nothing is for sure. How is this even possible ? DFS Can you please take some responsibility and 10 minutes to look into this order and let us know where is the sofa at this point in time. Is it being manufactured, shipped ? And what is the delivery date for the sofa? Your customer service is beyond any expectations. Further to your initial excuses that the sofa is delayed due to Brexit, covid and foam shortage (all known at the time of order) you do not want to take any responsibility for this order and you are blaming your supply chain. I have purchased a sofa from yourselves, not your supply chain. You should ensure this is delivered to us in a timely manner. When we paid for the sofa on 14th of December, you were glad to take our money. Now, weeks later after the day the sofa was meant to be delivered, you only provide standard responses, without even looking at the problem. Why you are unable to tell us the status of the order? What are you looking to do to make things right ? What you are doing is called unfair selling practices, advertising that you can provide a sofa on 10-11 weeks lead time, shorter lead time than your competition. You sell the product and then you don't care. Your response that the "delivery date is advisory" is unsustainable. You provided a fixed date, not an interval and there is nowhere written that the order can be delayed. Even when there is a delay, companies normally know where their orders are, for how long is delayed, why is delayed and when is expected. They care about their customers and don't treat them like a cash machine. I will raise this with the furniture ombudsman if I do not receive a satisfactory response in the next 48 hours. My time is not for free to chase an order you should be looking to fulfill. So far you failed the delivery on three attempts: 18/03; 23/03 and 29/03. Today, 29/03, you cannot provide a definitive answer to when the sofa will be delivered. Regards, Robert