Being outraged if an understatement with DFS, we had a delivery after ordering online yesterday and these awful sofas that was not described was delivered, they looked horrible and cheap and wouldn’t last a few months and the colour WOW awful!! I called straight away and said I’m Not happy and the lady said that’s ok I’ll get a call back and you could received a replacement so have a good look on the website (that I did) or I would get them collected no trouble so that was all good and we shut the room off so the sofas haven’t even been sat on. I just received a call stating “ so you want to send your sofas back OK you have to get them to Doncaster or that will be £390 for collection and refund will be given if there is no damage in transit!!” I was shocked no offer of an exchange, no asking why I was unhappy, no care about why I was unhappy what so ever it was just way the company wants and that’s final! £390 to be collected and refund only if there is no damage in transit WOW. I have now received an email telling me how I have to send the sofas back to Doncaster and no mention of collection. What sort of customer service is this, how can people expect anyone to just have £390 laying around and be ok to loose the £3000 spent on the sofas if someone damages it on deliver!