We Purchased our Sofa's from DFS Reading back in December and were promised a delivery date of first week in February latest. We recieved our sofas 2 Months Later! We were annoyed but patient with the delay. When the sofas got here we needed to return one of the items. We spoke to DFS reading on the phone and was told we would need to speak to Teto regarding the refund and that he would give us a call back. We have since called about 20 times and spoke to 20 different advisors and even store managers at different stores. Every single one of them has told us that either Teto has a day off or he is not available right now and promised a call back from him the next day. This is still an on going issue and we will never be ordering from DFS again due to this lack of communication and outrageous customer service. I can't understand why a company employee can't pick up the phone and speak to an unhappy customer once in 3 weeks. I would advise anyone that is looking at ordering sofas to look elsewhere or at least not from the Reading branch.