I have been contacting DFS regarding my sofas. I ordered the sofas in November and i was promised they would be with me by end of March. I as a customer should not be constantly calling DFS to ask where my purchase is. As a consumer, i expect to be treated in a way that they would like to be treated. So far DFS has only been avoiding me. I wrote a review previously and they said they will contact me, i habe not yet recieved anything from DFS. i was supposed to be contacted yesterday and today but i have not recieved any contact from DFS. I am certain DFS does not care about their customer service. Yes their products are cheap however, i would prefer efficiency and good customer service over cheap products. I know i am not the only one having trouble with this company. And many who have gone through this process i currently am would agree with me. DFS has poor customer service and as i specified previously, they need to have a process and recieve customer service training when situations like this happens. I am constantly being told that my delivery will arrive tomorrow. This 'tomorrow' is from 2 weeks ago. I am now fed up and just want my order cancelled. I have proof of over 30 calls, webchats and emails i have contacted DFS regarding my concerns and issues i have came across with DFS. however, none of them have been resolved. As a consumer i should not be going through this much hassle with any company i am purchasing from.