Messed up order and no response on emails or phone Hate to write a bad review. But my experience with DFS has been pathetic. After totally messing up my order - there are no replies on either emails or phone calls. I have been chasing them for past 4 days both on emails and on phones - sometimes even waiting more than 30 minutes. Some one will pick up the receiver on other end and keep it aside. Following are the issues I listed in my original email for which I am seeking immediate return and refund of full amount (£1135) I have paid for the order. I have provided full evidence to DFS with photos for each of these 7 issues with the order. I asked the delivery guy to take the order back with him but he refused and said I need to sort it out with Sofa company. You can decide whether you still want to go with this company after reading through the list of issues below. ISSUE 1: Main sofa reference is hand written (which indicates that you have picked it up from storage and delivered - not created as per the order). There is no QC stamp on the reference confirming what I wrote in bracket here. ISSUE 2: Corner side of sofa reference is hand written (which indicates that you have picked it up from storage and delivered - not created as per the order). There is no QC stamp on the reference confirming what I wrote in bracket here. ISSUE 3: Bench is damaged with a cut on the side fabric ISSUE 4: Bench is damaged with a denting in from the side ISSUE 5: Bench is damaged with a broken wood or panel from inside ISSUE 6: The sofa is wrong color (looks Golden). The sofa and the bench were both ordered for lime color (see the chain of this email). It looks like you have picked the right color for the bench but wrong color for the sofa. ISSUE 7: The cushions aren't Dual Layer Memory Foam. The order included GBP90 for upgrade to contour comfort. I raised this on email multiple times (see the text below) and was ensured that its part of the order by your customer care team. But it isn't adhered to. ========Text from the email that I wrote on upgrade to contour comfort=============== Hi There The price charged included an extra £90 for “Upgrade to Contour Comfort for £90.00 Upgrade to the ultimate sit. Dual Layer Memory Foam cushions respond to your body's contours to provide the ultimate comfort and support.” But it doesn’t show on the order here in this chain. Can you please check and correct it? ==============================