IF any DFS staff see these reviews. The order number is: M3ZGAUJ0N The management team via web services very clearly struggle to face up to the issues that their own company cause. I intended only to add insurance to my order, which was delayed by DFS by 3 weeks. Which then cancelled the delivery of my sofa and caused a huge delay in delivery (god knows how insurance can cause those delays). I gave them the benefit of doubt and chased to re-organise the delivery which i have now been chasing for 2 weeks, i have made 3 complaints (the people i have spoken to have been great, however DFS processes very clearly hold them back). DFS simply refuse to put you through to any management level staff, the only way they can offer escalation is by an email to the relevant team to ask them to call me that, in my case, has disappeared into the stratesphere every time. Today i then mention that if they cannot resolve the issue on the phone, that i would like to cancel as I'm certain another company would be happy to accept my business. Yet again, an email has to be sent with a promise of a call back for the 4th time. I am now having to make a data subject access request for the recordings which conveniently for DFS, im told not all calls are recorded. Absolutely diabolical.