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D Standley
Brought sofa in April,on the 26 June told our sofa had arrived in warehouse.we were told it would be delivered ,on the 2 July. Then we received another phone call,saying we have the opportunity to have it earlier on the 30th June.we were delighted .we promptly disposed of our sofa,ready for the new one.two days before delivery received another phone call,! Informing us that our due delivery date is the 2nd august.we told the lady on the other end of the line about the different dates we have been told.without saying we were lying,she said that it was very doubtful DRs had called us,but if they had she did not know why they had called us telling us these dates.if we were not satisfied call head office.we were calling on and off for days.but did not get through.so went back to store were we brought it.again told don’t know why they told you this!it’s due for delivery 2 august.but would get someone from head office to call you.one week and still waiting.no calls. Fingers crossed will..be deliverd 2nd august.such bad business practice. Got to big to care about its customers.very disappointed.
3 years ago
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DFS has a 1.3 average rating from 749 reviews

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