Horrendous!! DO NOT USE THIS COMPANY!! had a settee delivered 3 months ago with a damaged arm. The settee cost £3000. After speaking to 4 different people and calling customer services 8 times, to be on hold for 45 minutes at a time and then the phone been put down on me after holding all that time, I still have not got my settee fixed! I was told last week the new arm had still not even been ordered by anyone and it might be another 8-12 weeks before it’s even made. After a conversation with the snotty store manager at Sheffield I was told “well we can always come and pick it up!” Great customer service! Absolutely appalling. My husband is now going to have to visit store personally to get answers as all our emails and calls are being ignored! DISGUSTING!