Easy to order but extremely poor customer service after that. Delivery dates pushed back for my 2 orders and when eventually it was time to arrange delivery it took over 30 minutes to get through to customer services (all numbers lead you there even if you think you are calling the store). The delivery tracking information didn't work properly as it showed number 12 being delivered when I was number 4. I made 3 calls to customer services and waited 35 minutes or more each time. I was cut off the first time and promised a call back on the second. That never happened. After my supposed delivery time slot had passed my third call did get me a call from the delivery team who arrived 30 minutes later. No explanation or apology. Arm on sofa damaged which prompted a fourth call to DFS and a similar waiting time to get through. 2 days later I received a call back. My second delivery is due today. I received a text yesterday saying DFS had tried to contact me which is a lie. I phoned 3 times and did a Web chat. I waited upwards of 40 minutes to speak to someone each time and even longer on the Web chat. No explanation about why the CDC wanted to contact me. Today the tracking shows my sofa on my second order has been delivered. It has not. Another call to DFS and a long wait to get through led to a firm promise by the person I spoke that he would ring back in 15 minutes. It's been well over an hour and a half and I have no idea if today's delivery is coming. Whilst the people you eventually speak to are nice they do not tell the truth. Complete lack of customer service on DFS part. Overall appalling. If I could give no stars on this review I would.