We spent a long time sourcing a sofa as we stared looking during lockdown but did not want to order a sofa until we sat in it, sorry to say this this has not made our experience any better. Sofa very poorly made, customer services poor and there so called upholstery expects that visit are just as poor. The sofa arrived with the cushions out of shape and lumpy. First upholster that visited told us that we need to massage the seats and even leave the cushion covers open to let more air to the cushions…. After another wait a second upholster visited, he said that the first guy was talking rubbish and that a seat cushion needed replacing, some 7 weeks later we are still chasing DFS for the replacement seat. We have also has a spring that has become detached for inside the sofa and is sticking through the lining of the underneath of the sofa. We have offered to give the sofa back to DFS as long as they put it in there showroom, surprisingly they have turned our offer down. I’m sure there aim is to prolong the issues for as long as they can so the customer looses the will the live and just put up with the very poorly made sofa. I expect we will be in the same position in 6 months time. Our sofa from Next which is around 6 years old still looks the same as when we brought it and most importantly just as comfortable. I have also found is amazing how many people that I talk to when when walking the dog have also had the same experience, one of them even gave there sofa to there kids and and went a brought a new one, off course from a different company. It’s our first time buying a sofa from DFS and it will certainly be out last.