Ordered 2 sofas for different addresses. Ist sofa delivered on day but outside delivery time slot and only after my 2 phone calls of complaint. Took over 25 minutes to get through each time and did not get promised call back. Fault with sofa so had to call again about that. Another 25 minutes listening to DFS automated hold where it keeps saying how wonderful it is, before actually speaking to someone. I am now waiting for a service visit. 2nd sofa did not arrive despite calling twice the day before, requesting a call by via the online form and also engaging in a web chat. I called because I'd received a text saying DFS CDC had tried to contact me. That was a lie as I had no missed calls on any of the numbers I'd given to DFS. I was told during each call and chat that delivery was on track but that someone would call me. No-one did. The sofa didn't arrive and no-one from DFS bothered to contact me to tell me. I made yet another call to DFS to cancel the order and sent an email of complaint. 2 days later I received a call from the store where I ordered the sofas. It turned out the sofa hadn't arrived from Poland which is why it hadn't been delivered. I agreed another delivery date for 2 days later and asked for compensation too given the appalling DFS customer service and the number of calls I had had to make. I was told the store manager would deal with my written complaint and compensation would be discussed. I have heard nothing since. DFS customer service is appalling and lying seems to be ingrained. Be aware too that eaziglides are no use on carpet. Mine fell off after 2 days. DFS won't send replacements but want me to wait for a call from a service manager within 48 hours. Why can't they just send replacements? Definitely feel I was misled about benefit of eaziglides on carpet. DFS is fine when things go right but appalling when they do not. I shall not be buying from DFS again nor their related companies Sofology and Dwell.