STAY AWAY from DFS! Damaged product, rude customer service. Completely unprofessional! They delivered a damaged sofa in July without a care kit. On top of that the sofa came 23cm (half a seat) smaller than expected. Believe it or not but this is a CUSTOM MADE leather product. I reported all this straight at the day of delivery. However, I am chasing since July 21 DFS to re-order a new sofa without any damages and the correct measurements. Initially they were neglecting my emails, it took over a month for them to send an engineer to double check the measurements. The engineer confirmed that the sofa is 23cm smaller and stated that this is far away from any tolerance limits. After waiting for weeks, DFS reported back that this is within tolerance limit of the company.. the sofa is made from real leather and apparently the company tries to make some benefit by releasing smaller sofa. No one informed me during the purchase that the sofa has a tolerance limit over half a seat - if I knew obviously I would have opt out! To sum up, they are delivering a damage sofa half a seat smaller than expected and then tell me that they will MAYBE offer a "gesture"?! Absolutely ridiculous!! And all this is happening although I purchased an insurance for the sofa in DFS!! Stay away from DFS!! I have ordered a custom made dining table from Fishpools and it came at exact measure to the mm! Fishpools is definitely a better choice!!