Where to begin…….. We placed our order with DFS on 6th August in the Paisley store and after the time of purchase we were advised a window of October for delivery. Upon checking online after weeks without contact we were advised the estimated date was 19th October so we proceeded to get rid of our old couches assuming they would be delivered on the given date. The 19th October passes and don’t hear anything. The next day I phoned the store to ask when a date would be arranged and advised that it would be the end of October and that I would be called. The week commencing 25th October 2021 I spoke to someone on live chat to ask when a delivery date would be again as this was the last week in October to then be told that there is a new estimated date for delivery week commencing 8th November. Upon hearing this date change I was not happy, Mainly for the fact I had to go chasing this and there was no contact with myself or my wife. I went into the Paisley store the same night to complain in person and ended up speaking to the manager on shift which went absolutely nowhere. He proceeded to make it up on the spot saying that our couch might be ready or it might not be ready which was not helpful at all. He also advised that it could be another 4 weeks minimum and when we asked why this is the only answer we got was “It could be the worst case scenario” but we weren’t believing him. He then said the ball is in our court, which it clearly wasn’t which we also mentioned to him as weren’t getting a straight answer. He asked us to give him 48 hours and he would call us with an update which I said no and want a call the next day with an update. He agreed to the manager on shift the next day will call us with what is happening. I get a call from the assistant manager on shift the next morning as promised but with no further update. I then expressed my anger and frustration to her and she agreed to chase this up for me and the on shift manager that day. A few hours pass and get a call from the manager on shift with yet again no update other than what we have been told. Once again I express my anger and frustration and said I just want to know where we’re at. He then said from the looks of things our couch wasn’t in production yet and the date of 8th November meant that it will start to go into production which I was livid about. I then asked why no one could tell us this and he apologised and advised he would call me with more information at the end of the week. I refused to wait that long for an update and requested I be called each day with an update so we know where we are as ideally, we would have been running 3 weeks over our waiting time. He agreed to call us each day with an update. We get an update call from another assistant manager the next day with yet again no further update and no information. I once again expressed my frustration and the assistant manager said the same manager from the day before would be in later and he could look into this further. The manager phones me later on in the day with, yet again, the same information but this time saying it’s due for delivery 8/11 and no longer in production but couldn’t confirm this. I once again tell him that I am not up for being messed about and he then apologised and then said that I was harassing him in asking for a call each day with an update which had me furious. I then said it’s not harassment as we had handed our money over for couches that we still don’t have and all we want is to know where the process is at but all he could tell me was that it was harassment I was causing him. We go back and forth with each other and he then says to me “if you’re not willing to listen to me I will hang up this call.” This again got more angrier that we were in limbo and no one at DFS was willing or able to tell us where our order is at. He then threatened me by saying “any more harassment off you I will cancel your order, goodbye.” As you can imagine this didn’t help my stress levels. My wife, after requesting call from the complaints department on the same day, was informed by someone at the complaint centre to advise of the current situation and what had happened previously. The person she spoke to was more informative about the process than what anyone in the store had told us and advised that there was a delay in all orders and apologised for not being told of this and went on to confirm that it was still to go into production and will be starting on the week commencing 8th November which we said okay to. After sitting on it for under a week and finding another supplier whose couches we liked, were much cheaper and got delivered later in the week (they actually did!), we then decided to cancel the order with DFS which even that was a hassle. We went back down to the Paisley store on the 2nd November to cancel which the manager on shift last night started by saying he’d need to check if the couches were in production and he couldn’t check it until the next day before he cancelled which had us furious. We refused to wait and ended up saying to him how we were advised we could cancel any time with the first manager we spoke to and how the other store manager threatened to cancel our order. He then went away and emerged 5 minutes later with a change of tone and miraculously saying it was fine and it was cancelled. We got confirmation via email it was cancelled. All we have to do now is wait and see if they refund us in time.