Absolutely AWFUL customer service. I have been waiting for my sofa for 24 weeks. Whilst their website tells me it should arrive this week after chasing over the phone AGAIN I am told they don’t think it will be ready until December. They have never taken the initiative and called me first and their ‘Managers’ each give you different information when the eventually call you back. This is my third sofa from DFS and I cannot believe their lack of interest in the delay. I have been promised Loan furniture only to be told that actually they don’t have any. My delivery date has now been put back 6 times and I highly doubt I’ll even have it by Christmas. Disgusting when the sofa was ordered in MAY! The frustrating thing is when they told me the delay was with a fabric shortage in the colour I chose I said I’d change it and they told me that wasn’t necessary as it wouldn’t be delayed again yet they are still selling the sofa in that colour!!