Terrible service … I ve never brought a new sofa before so trusted Dfs to deliver the best experience . Ordered in July the sales assistant said it ll be around 3 months give or take .. which was fine . Dfs emailed beginning of October to say it will be in the warehouse 10 days later, now I was told that when you received this email the sofa will arrive around a week later . I was on holiday that week and got rid of my sofa expecting a new sofa when we retuned .. my neighbour was going to let them in ! I m still waiting for the sofa to arrive !! A million phone calls to the worst customer service I have ever received, at first they joked they didn’t know where it was then lied to when it was coming , one girl laughed at me when I said we had nothing to sit on and were living in bed … no one explained where it was , why they sent an email out saying it was or coming in . I asked 3 times to speak to a manager no one phoned back I asked twice to complain no one phoned back … when Dfs did phone to say my sofa maybe coming in at the end of the month they told me they don t offer compensation but they will take off the delivery charge … are you serious £69 !!! We ve had to sit on the floor for 2 months !!!!’and no support from customer service … Dfs you are terrible !!!!