Amateur service from DFS. Originally, the person taking my order on the phone ensured me that the sofa bed we were ordering would reach my living room through my slightly-narrower-than-usual corridor and living room door. After many weeks' wait, guess what? It didn't go through, leaving us in the awful position to find an alternative with little time available. Next, DFS insisted on organising a second attempt at delivery, despite my protestations that it would not work. Obviously, the second attempt turned out to be a failure, leaving us with some more scratches on the walls. I then called them to ask for a refund for the sofa and was told that the dedicated office would surely call me to do the refund within 24 to 48 hours. I had this conversation last Saturday morning, it is now the Saturday night of the following week and we are still waiting for the call. In a couple of words: Avoid them.