Furniture delivered in July, immediately saw couch was sagging. Complained. Two appointments cancelled by DFS to see item. Finally on 4th October person visited and agreed foam has collapsed. Order replacement foam. Following day noticed couch uneven. Two visits to store ( as DFS do not answer the phone or emails) Finally a visit today and person took couch apart and put back together. When I asked about foam was told 14 to 22 days but was unable to advise if from date of order or when? I stated that as this piece of furniture is defective and they were advised the day after delivery I am entitled to replacement or refund. I was told no, so I will let the ombudsman decide on that. Customers are treated like an inconvenience and constantly given contradictory information by DFS staff. I am now left with no alternative but to take this matter further.