Where do I start?? Useless aftercare, ignorant serviceman who came to check out the issue of the sofa (was abrupt and snotty with our questions which he didnt answer) contacted them on the 15th July about leather discolouration and heard nothing then kept contacting DFS on the following dates - 9 August, 31 August, 13 October, 18 October, 19 October, 28 October, 2 November, 10 November, 12 November, 29 November!!! Guess what - still no resolution even though the Manager from the Oldham branch came to our home to view the leather lounge suite discolouration only to say both he and the manufacturers thinks the dogs coats oils is taking the colour off the leather???? What the actual f**k! Funny how its only certain panels that is losing its colour. Time to take them to small claims