Your Company is not fit for purpose. My sofa scheduled for delivery today Monday 6th Dec ( 3 weeks overdue ) has beeìn rescheduled, due to being sent to the wrong distribution centre. We were informed this morning, having removed our old sofa last night, we are now sitting on a wooden floor. Further to numerous phone calls to your useless call centre Ascencos ( a total of 3 hours waiting time) who promised resolution Re a loan sofa, reimbursement of delivery charges and a call back from a manager that was never forthcoming, i am now seeking legal advice from my solicitor, due to DFS breach of contract, for compensation. I will also highlight these failing on all social media platforms available to me, highlighting the failure, non communications and basic incopancies of your company. It is a disgrace and as to how you have remained in business for 5 decades. is a mystery