I ordered my sofa in Aug 2021, it is now December 2021 and I'm still sat on the floor without a sofa. Delivery came last Friday, but it wouldn't fit through the door, despite the website saying parts will be removed and rebuilt inside. That's why I ordered with them. The website now states that delivery was successful even though the sofa went back to the warehouse. Shocking customer service, no one can advise next steps, they're rude and practically horizontal in their "don't gave a damn" approach and interrupted me on several occasions. I've paid a grand for a sofa which I never received and they don't want to issue me with a refund as "it's not part of the process" yet can't advise what the process is either as they don't know and their bosses "aren't picking up the phone". Trading standards here I come! One star is too many, would put less if I could! I wish I read the reviews on here before I ordered with DFS. Never again!