Our whole experience with DFS was and unfortunately still is a NIGHTMARE..THE WORST CUSTOMER EXPERIENCE EVER. WAITING 6 MONTHS FOR SOFA, PAID FOR IT AND STILL HAVEN'T RECEIVED MY ORDER. PLEASE READ THE WHOLE STORY. To begin with we have placed our order in store in Westfield White City with Amir on 13th June and was told the waiting time was from 14 to 18 weeks. After receiving a confirmation email we found out the order was placed incorrectly, we couldn't resolve the issue with customer service so had to go to DFS store again..once order was amended the delivery time was extended-this clerical error did cost us extended delivery date.. According to the website our order supposed to be delivered on or around 29/9/21 but the date was changed without any update from the DFS to 4/10/21. Tried to contact customer service to find out what's going on but they either don't answer (unless you have 40min to hold the line) or never call you back! On 22/10/21 they have finally contacted us just informing our order should be expected in store mid Dec! No apologies, nothing... We just moved in to the flat and been already struggling without furniture but waiting 6 months is just taking a p***. Had to go to the store again.. Store manager Johan said its unacceptable that customer service haven't offered us any solutions. He offered a spare sofa which also admitted should be offered to us long time ago.. Sofa arrived 29/10..not without issues of course. We're told they will text 30min before arrival scheduled by 6pm. Delivery came late, no communication again..delivery company was rude to us, only said that's not their fault, my partner after the whole day waiting went out to a local store, delivery driver have called him at 7pm- standing in front of the block saying if he won't turn up in 10min they will go... We went to store again.. Johan said how sorry he was, that delivery company's behaviour was unacceptable and offered us a discount. Finally December - sofa arrived to the warehouse, called customer service (another 40min on hold), asked 3x if the delivery arrive if we pay less according to the discount given by Johan as the website haven't been updated with the discount amount and also asked to be transferred to the store manager but they wouldn't let us speak to him. Customer service have put me on hold instead (another few min holding the line...why not!) , they spoken to Johan themselves and confirmed the discount amount again on the phone and said the delivery will arrive once we pay and not to worry if the website will show there is still outstanding balance...so we paid. Next day we got the text confirming delivery scheduled for 9/12/21 by 9.40am. Of course delivery never arrived.. Called the customer service after 10am to find out where is a delivery and was told the order was rejected as we haven't paid the full amount! (Never received a cancellation message) My partner explained AGAIN we had a discount and they just said the store manager haven't entered the discount to zero our balance... Went to store on the same day....Johan wasn't there and supposed to call us today at 10am to arrange a delivery. It's 4pm and have a guess.. He haven't called, we have no money and no furniture at home! Xmas is coming as looks like we have no furniture to invite friends and family over... THE WORST CUSTOMER EXPERIENCE EVER. The lady who was with Amir told us not to worry and enjoy our weekend as everything will be delt with.. Just imagine how we are enjoying this weekend 2 weeks before Xmas looking at our EMPTY LIVING ROOM!!! Unfortunately have no time to go to store and no money to pay for the parking in Westfield again... We emailed Amir this morning - as always he used the standard DFS tactic - NO RESPONSE. DFS in few words - No accountability, lack of communication and lack of professionalism! We had to chase up everything every single time! 'We cannot do anything' heard that from customer service, Amir, delivery driver and Johan. DO NOT RECOMMEND!!!!